Last updated: 4 November 2026
This policy applies to orders placed on shop.stonecountertops.co.za, the online store of Stone Countertops, Unit 4, Kya Sands Compact Minis, Granite Drive, Kya Sands, Johannesburg. Questions: 067 816 1227 or info@stonecountertops.co.za.
Change of mind: 7-day returns
You may return ready-made items (for example cutting boards, serving trays, coasters, lamps and accessories) within 7 days of delivery if you change your mind, in line with the Electronic Communications and Transactions Act.
- The item must be unused, undamaged and in its original packaging.
- Stone cleaners, sealers and glue can only be returned unopened.
- You pay the courier cost of returning the item.
- Once we receive and check the item, we refund the purchase price to your original payment method.
Custom-made items
Dining tables, table tops, countertops and other items cut or made to your size or specification are made to order. They cannot be returned for change of mind, but they are covered for defects as set out below.
Damaged, defective or wrong items
If an item arrives damaged, is defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos. We will arrange the return at our cost and, under the Consumer Protection Act, you may choose a repair, replacement or refund.
Natural granite and marble vary in colour, veining and pattern. These natural differences from photos or samples are not defects.
How to return an item
- Email info@stonecountertops.co.za or call 067 816 1227 with your order number and the reason for the return.
- We will confirm the return and the address to send it to (our Kya Sands workshop).
- Pack the item securely so it is not damaged in transit.
Refunds
Approved refunds are paid to the original payment method (card via Yoco, or EFT to your bank account). Delivery charges are refunded only when the item was damaged, defective or wrong.