Privacy Policy for Stone Countertops Pty Ltd

Last Updated: 2025 – july – 11

A. WHO WE ARE

Stone Countertops Pty Ltd (“we,” “us,” or “our”) (Registration No. 2015/379442/07, VAT No. 4380304073) operates the website https://shop.stonecountertops.co.za and provides stone countertop products and services. We comply with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

This Privacy Policy explains how we collect, use, and protect your Personal Information when you use our website, place orders, or interact with us. By using our Platforms, you agree to the terms below.

B. WHAT PERSONAL INFORMATION WE COLLECT

We collect the following information when you use our Platforms or services:

  • Contact Details: Name, email, phone number, physical/delivery address.
  • Payment Information: Bank/card details (processed securely via third-party gateways).
  • Order Details: Product preferences, project specifications, quotes.
  • Technical Data: IP address, browser type, cookies (see Section E).
  • Optional: Identification number (for credit applications) or company registration details.

How we collect it:

  • Directly from you (e.g., orders, inquiries, account registration).
  • Automatically via cookies when you browse our website.
  • From third parties (e.g., delivery partners, payment processors).

C. WHY WE PROCESS YOUR PERSONAL INFORMATION

We use your data to:

  • Fulfill orders and process payments.
  • Communicate about your orders, deliveries, or inquiries.
  • Improve our services and website experience.
  • Comply with legal obligations (e.g., tax under Tax No. 9449113183).
  • Send marketing (with your consent; opt-out anytime).

Legal Basis:

  • Contractual necessity (e.g., processing orders).
  • Legitimate interest (e.g., fraud prevention).
  • Consent (e.g., marketing emails).

D. DIRECT MARKETING

We may send promotions via email/SMS if you opt in. You can unsubscribe anytime:

E. COOKIES & TRACKING

Our website uses cookies to:

  • Remember your preferences (e.g., cart items).
  • Analyze traffic (Google Analytics).
  • Enable secure checkout.

You can disable cookies in your browser settings, but this may affect functionality.

F. WHO WE SHARE YOUR DATA WITH

We only share data with:

  • Service Providers: Payment gateways (e.g., PayFast), delivery companies.
  • Legal Authorities: If required by law (e.g., fraud investigation).
  • Third-Party Platforms: Takealot (for orders placed via their marketplace).

We ensure all partners comply with POPIA.

G. DATA RETENTION

We retain your data:

  • For as long as needed to fulfill orders or legal requirements.
  • Marketing data until you unsubscribe.

H. INTERNATIONAL TRANSFERS

Data may be stored on secure global servers (e.g., cloud hosting). We ensure equivalent protection standards.

I. SECURITY MEASURES

We implement:

  • SSL encryption on our website.
  • Secure payment processing.
  • Restricted staff access to data.

Note: No system is 100% secure—you share data at your own risk.

J. YOUR RIGHTS UNDER POPIA

You may:

  1. Access or correct your data.
  2. Delete data (unless legally required).
  3. Object to processing (e.g., marketing).
  4. Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/).

Requests: Contact Donald at:

We’ll respond within 7 business days.

K. CHANGES TO THIS POLICY

Updates will be posted on our website. Continued use constitutes acceptance.

L. CONTACT US

Stone Countertops Pty Ltd

Information Regulator of South Africa:
https://www.justice.gov.za/inforeg/